Owner portal · South Africa

An owner portal for your landlords: give investors visibility without giving them access

The question every managing agent answers by email, every month: what did my property earn, what did it cost, and where is the statement? An owner portal answers it before it is asked — and stops a landlord's login from becoming a door into the whole book.

Updated September 2026 · ~5 min read · General guidance, not legal advice (see disclaimer)

The short version: Give each landlord a login that sees only their own properties: monthly statements of rent collected and costs, a year-to-date financial view, maintenance on their units, the documents you hold for them, and nothing about anyone else's. Statements go out on a schedule; the portal is where they live afterwards.

What a landlord wants to see

The monthly statement — rent collected, repairs, running costs, net income, month by month, for the year they choose.
Their tenants — who is in each unit, what they pay, whether they are current.
Maintenance on their properties — what was logged, what it cost, what is open.
Documents — the lease, the inspection reports, the compliance certificates, the mandate.
The tax view — the year's income and deductions in the shape their accountant needs.

What a landlord must not see

An agency's workspace holds many landlords' books. A landlord's portal must be scoped to their own properties in every list, every total and every document — not filtered on the screen, but scoped at the server, so there is no view that leaks the next client's rent roll. That scoping is also what lets you give a landlord's accountant or spouse a login without a second thought.

Money received, not money marked. A statement should count what actually arrived in the month it arrived — a tenant's part-payment included — not only months marked paid. It is the landlord's income and it must match the bank.

Statements on a schedule

A statement that has to be remembered is a statement that is late. Send them on a fixed day each month, by email, with the PDF attached and the same figures the portal shows; keep every one in the portal so a landlord can find March without asking. A trust-account agency sends the trust statement the same way — what was received for the landlord, what was paid out, what is held — as a record, never as a payment.

The owner portal in Mastendi

Every landlord you manage for gets a portal login scoped to their properties: dashboard, tenants, monthly statements, financials with the SARS view, maintenance, documents and their own terms of use. Statements read the same ledger the agency does, count money in the month it was received, and go out on the schedule you set. A landlord who owns several properties across your book sees them all; one who owns one sees one.

Give every landlord their own window

Statements, financials, maintenance and documents for each owner, scoped to their properties and sent on a schedule — so the monthly email writes itself and the book stays yours.

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Frequently asked questions

Can a landlord see other landlords' properties?

No. A landlord's portal is scoped at the server to their own properties — every list, total and document. There is no view that shows another client's book.

Does the owner statement count a part-payment?

Yes. Income is counted in the month the money was received, whatever the month's status, so the statement agrees with the bank. A tenant who paid R5 500 of a R5 850 month shows R5 500 collected, not R0.

Can a landlord change anything from the portal?

No. It is a read-only window: statements, financials, maintenance, documents and their notification preferences. The book is managed by the agency.

Can I give a landlord's accountant access?

Yes — an owner login can be created for anyone the landlord nominates, and it sees exactly what the landlord's login sees.

Disclaimer: This guide is general information for South African letting agents and is not legal or accounting advice. Statements to clients of a property practitioner are governed by the Property Practitioners Act and your mandate; confirm your obligations with your auditor.